Terms and conditions

All users of the site must accept and agree to abide by our terms and conditions.

1. CRESTLINE PTY LTD – terms and conditions for online purchases

1.1 Definitions

In these terms and conditions, the following terms shall have the following meanings, unless otherwise stated:

(i) The website – CRESTLINE website at www.crestline.co.za

(ii) Registered user – individual who has registered on the Crestline website

(iii) Item or items – items sold or downloaded

(iv) Point of sale – the time at which an item is made available for download and a registered user confirms their intention to purchase the item.

1.2 Crestline operates an online platform to support the training and development of the voluntary and community sector.

1.3 The following terms and conditions relating to the purchase of camping products via the website www.crestline.co.za and must be accepted to enable the purchase of our products.

1.4 These terms and conditions for online purchases should be read in conjunction with the terms and conditions related to the use of the website, the copyright statement and Crestline’s privacy and data protection statements.

1.5 Crestline reserves the right to change these terms and conditions from time to time without prior notification.

1.6 Limited lifetime guarantee on bright buttons valid only against manufacturer’s defects. Abuse and normal sun exposure excluded.

2. General conditions

2.1 All items purchased are for the sole use of the registered user or subscriber (individual or organisational) as the case may be, and are for private and domestic use only. The registered user undertakes not to copy, distribute, share or otherwise broadcast any items purchased from Crestline

2.2 All details provided through the site for the purposes of purchasing items are correct at the time of purchase.

2.3 All communication with Crestline with respect to the purchase of items should be done through the site or by email to admin3@crestline.co.za.

2.4 As part of the registration process, all users must define a username, provide a valid email address and create a password.  It is the responsibility of the registered user to ensure that every effort is made to keep the registration details secure and not to disclose them to anyone. Usernames cannot be transferred and registered users must not permit, either directly or indirectly, anyone other than themselves to use their username and password for the purchase of items.

2.5 It is the responsibility of the registered user to keep the username, password and contact details up-to-date.

2.6 These terms and conditions shall be governed in all respects by English law as if the contract was wholly entered into and wholly performed within England. The parties hereby submit to the exclusive jurisdiction of the English courts.

3. Conditions of order processing

3.1 Items may be purchased using the following credit/cheque/debit cards: Mastercard, or Visa.

3.2 Items are generally available from their release date; occasionally, technical reasons may result in a delay to registered users being able to access the item. Crestline will make all reasonable endeavours to resolve any technical issues as soon as possible.

3.3 Credit/debit cards are debited at the point of sale as defined in clause 1.1(v). Any delay to the registered user’s access to the item for technical reasons will be dealt with as outlined in item 3.2.

3.4 Prices quoted on the site are exclusive of VAT and represent the price that will be charged to the registered user’s credit or debit card at the point of sale. VAT  and shipping are calculated at checkout where the full and final price will be shown.

3.5 The contract is formed between Crestline and the registered user at the point of sale and will be confirmed by email to the address supplied through the site. This confirmation email amounts to our acceptance of your offer to purchase the item.

3.6 Whilst Crestline makes every effort to ensure the accuracy of prices on the site, errors may occur. Crestline will use their best endeavours to correct any errors as soon as possible and to notify registered users of any amendments where such amendment affects their purchase of an item. The registered user will be given the option to cancel their order or to reconfirm the purchase of the item at the amended price. Crestline is under no obligation to fulfil a purchase order for an item which was advertised at the incorrect price.

3.7 Purchased items are non-exchangeable, non-transferable and non-refundable except where the registered user can prove that the item was wrongly described or was incorrectly supplied. The issued invoice for the product needs to accompany the returned product to be a valid claim.

3.8 Any item which is found to be damaged or incomplete should be notified to Crestline by email to admin3@crestline.co.za as soon as possible but no later than 14 days after point of sale. Crestline will take reasonable steps to provide an amended item within 14 days of notification or refund the cost of the item.

3.9 It is the responsibility of the registered user to submit refund claims within 14 days of point of sale. Refunds will be at the discretion of Crestline and will be re-credited to the debit / credit card originally used for the purchase of the item. Such refunds will be processed within 14 days of receipt of the claim. Crestline reserves the right to refuse a refund and their decision is final.

3.10 Registered users are able to cancel the purchase of an item prior to the point of sale, in which event no debit from the credit or debit card will be made by Crestline.

3.11 Once the item has been made available to the registered user, cancellations will not be accepted unless covered by clause 3.7 above.

3.12 Crestline accepts no liability beyond a refund of the cost of the item.

4. Payment and pricing

4.1 Payment

  • Crestline reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorisation by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.
  • Crestline uses the personal and transactional information (e.g. name, address, e-mail address, credit card details) subscribers supply only in order to fulfil their subscription order unless they state otherwise. Crestline will retain subscribers personal contact details within its database for the purposes of marketing and other notifications related to their subscription. Subscribers credit card details are not retained by Crestline but are passed to the external payment processor, Paygate or Payfast.
  • Crestline may increase product prices at any time and for any reason.
  • Crestline endeavours to provide the highest quality product to its clients. To that end, Crestline reserves the right, at its sole discretion, to change, modify, or discontinue any aspect or feature of Crestline in whole or in part, including, without limitation, the content, availability, access and/or the Terms of this Site. Such changes, modifications, additions or deletions will be effective immediately upon notice thereof, which notice may be made by posting such changes on this site.

5. Intellectual property, copyright notices and logos

5.1 For the purposes of these terms and conditions, Intellectual Property means patents, rights to inventions, copyright and related rights, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, database rights, trademarks, trade names and domain names, rights in confidential information (including know-how and trade secrets) whether registered or unregistered and including all applications (or rights to apply) for, and renewals and extensions of, such rights and all similar or equivalent rights or forms of protection which may now or in the future subsist in any part of the world.

5.2 Intellectual Property appearing on the site which is the copyright of Crestline, must not be used, distributed, sold, adapted or reproduced in any medium without notifying the owners and shareholders of Crestline.

5.3 The use of the Crestline/Campaid logo indicates that the material was developed from the resources of the Crestline organisation.

5.4 Clauses 5.1 to 5.3 are in addition to the information held in Crestline’s copyright statement.

6. Regarding guarantees

6.1 The 10-year guarantee offered on the Bright Buttons Range is limited to ware and tear and does not cover the misuse of the product.  The product should be used for its intended purpose.